bk9902 Privacy Policy

1 Types of Information Collected

We collect the following types of information when you register an account and use our services on bk9902:

1.1 Personal Identification Information

• Full name and date of birth
• Mobile number and email address
• National ID number (where applicable)
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• Username and password (stored in encrypted form)

1.2 Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method details
• Bonus usage and wagering history
• Win and loss records

1.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Site access times, pages visited, and session information
• Information obtained from cookies and similar tracking technologies

We collect only the information necessary to provide and operate our services. No excessive or irrelevant personal information is collected.

2 How We Collect Information

bk9902 collects your information in the following ways:

• Directly provided: Information you give us yourself when filling in registration forms, updating your account, or contacting support.
• Automatically collected: Information collected automatically through cookies, log files, and similar technologies while you use the website.
• From third parties: Transaction confirmation information from payment processors (bKash, Nagad, Rocket, banks).
• Identity verification: Information obtained from documents submitted during the account verification process.

By continuing to use our website, you are considered to have consented to the use of cookies. More details about managing cookies are discussed in Section 7 below.

3 Purposes for Using Your Information

bk9902 uses your information solely for legitimate business and service-related purposes. The purposes for which we use your information are as follows:

3.1 Account Management

Your personal information is used to create, verify, and manage your account and to ensure secure login.

3.2 Payment Processing

Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers, and to maintain a record of transactions.

3.3 Customer Service

Your information is needed to resolve your issues and answer your queries through our 24/7 live chat support.

3.4 Fraud Prevention and Security

Technical and behavioral information is analyzed to protect accounts, detect suspicious activity, and maintain the security of the platform.

3.5 Responsible Gaming

Information is used to monitor players' gaming habits in order to implement responsible gaming policies and to assist problem gamblers.

3.6 Legal Obligations

Your information may be retained and used as required to comply with applicable laws, regulations, and regulatory directives.

4 Sharing Information with Third Parties

bk9902 does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment partners: Relevant financial information as needed to complete transactions with bKash, Nagad, Rocket, and banks.
• Game providers: Providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe may receive certain game-related information.
• Technology service providers: Trusted service providers for server hosting, data analytics, and security services.
• Law enforcement agencies: To relevant authorities in accordance with a court order or lawful legal directive.
• Business succession: In the event of a company merger, acquisition, or asset transfer — in which case users will be notified in advance.

When sharing information with third parties, we enter into strict confidentiality agreements and data processing agreements to ensure the protection of your information.

5 Data Storage and Security

bk9902 follows the highest industry technical and organizational standards to protect your information:

5.1 Security Technology

• 256-bit SSL encryption is used for all data transmissions.
• Passwords are encrypted and stored using industry-standard hashing algorithms.
• Secure firewalls and intrusion detection systems remain active at all times.
• Sensitive financial information is protected using tokenization.

5.2 Data Retention Period

Information is retained for as long as your account is active and for the period required to meet legal obligations after account closure. Generally, data is retained for 5 (five) years after account closure for audit and legal purposes, after which it is securely deleted.

5.3 Access Control

Access to your information is restricted to authorized personnel only, who can view specific information as required for their work. All access is logged and regularly audited.

6 User Rights

As a user of bk9902, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: If your information contains any errors, you can request that they be corrected.
• Right to erasure: Where there is no legal obligation to retain it, you can request that your information be deleted.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to data portability: You can receive a copy of your information in a structured format.
• Right to withdraw consent: You can withdraw your consent at any time, though this will not affect any processing carried out prior to withdrawal.

To exercise these rights, contact us via 24/7 live chat or by email. We will endeavor to respond to your request within 30 business days.

7 Cookies Policy

The bk9902 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core functionality — these cannot be disabled.
• Functional cookies: Used to remember your preferences (language, session settings).
• Analytics cookies: Used to collect site usage statistics and improve our services.

7.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not function properly.

8 Protection of Minors

bk9902 is an adult platform and is intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

If we are informed that a minor has created an account, we will immediately close that account and delete all associated information.

If a parent or guardian believes that their child or minor dependent has registered on our platform, please contact us immediately.

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that equivalent protection measures apply.

For any international data transfer, we enter into appropriate data protection agreements with the receiving party and ensure the necessary measures are in place to maintain the security and confidentiality of personal information.

10 Links to Third-Party Websites

If the bk9902 website contains links to external websites, we are not responsible for the privacy practices of those websites. Each external site has its own privacy policy, and users should read those policies carefully.

11 Policy Changes and Updates

bk9902 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will:

• Publish a notice on the website and indicate the new effective date at the top of the Policy.
• Endeavor to notify registered users by email or through live chat.

If you continue to use the website after any changes, you will be considered to have accepted the updated Policy. You are encouraged to review this page regularly.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact us in the following ways:

Our data protection team will endeavor to respond to your request as soon as possible. For complex privacy-related requests, a response may take up to 30 business days.

For more information, visit our FAQ page or read our Responsible Gaming policy.